Above and Beyond
A couple of weeks ago, Providence was doing restaurant week, a time when restaurants offer three course meals for discounted prices. I partook, and wrote about several experiences, including the day Jeremy and I had our DAY OF FUN. We went to a restaurant called Gracie's, and they did not disappoint. In fact, they did such an outstanding job that I gave them a thorough review in this blog.
I also filled out their "How are we doing?" card that came with our bill. And shortly thereafter, I forgot about it.
Today, I got a letter in the mail. A friend of mine had recently asked for my address, so I assumed it was from her; there was no return label on the envelope.
Instead, I found a handwritten postcard from the people at Gracie's. They thanked me for coming to dine with them and for providing feedback. They were delighted that I enjoyed my experience and hope to see me again soon.
Can you imagine?
I continue to be impressed by their level of customer service and their attention to detail. They receive a lot of notoriety, and their meals are at the pricier end of the spectrum, and generally that combination means they've adopted the hype and forgotten what it means to serve. This restaurant is different.
They send notes in the mail. They value their customers. They value their own level of performance.
(Lauren, I now understand why Tortuga's handwritten note won you over!)
I'm thankful for this surprise (and also for the surprise letter from another friend! I can't wait to reply!) , and I look forward to going back to this restaurant to dine.
Good old fashioned letters...